Lisa: Hey, Sarah! Have you ever returned something at a store before?
Sarah: Yeah, I have. But sometimes I get confused about the terms they use, like "exchange" and "refund."
Lisa: I know what you mean. "Exchange" means swapping the item for something else, and "refund" is getting your money back.
Sarah: Got it. What about "return policy"?
Lisa: The return policy is the store's rules about when and how you can return or exchange items.
Sarah: Okay, so what if I want to return something after I bought it?
Lisa: Usually, you have a certain amount of time to return it, like 30 days. Make sure you keep your receipt!
Sarah: And what if I don't have the receipt?
Lisa: Some stores will still accept returns without a receipt, but you might get store credit instead of a refund.
Sarah: That makes sense. Thanks for explaining, Lisa!
Lisa: No problem! It's always good to know your rights as a shopper.
Accuse