Emma: Hey, Mark! Have you ever had to return something you bought online?
Mark: Yeah, once or twice. It can be a bit of a hassle sometimes.
Emma: Totally agree! I bought a pair of shoes last week, but they didn't fit right. I'm thinking of returning them.
Mark: Did you check the store's return policy?
Emma: Yeah, it says I can return them within 30 days of purchase, but I have to pay for shipping.
Mark: That's not too bad. At least you can get your money back.
Emma: True, but I wish they offered free returns like some other stores.
Mark: Yeah, that would definitely be more convenient. Did you contact customer service yet?
Emma: Not yet. I wanted to check with you first to see if you had any tips.
Mark: Well, make sure you have your order number handy when you reach out. And be polite but firm about what you want.
Emma: Good advice. I'll give them a call tomorrow and see what they say.
Mark: Hopefully, they'll make the process easy for you. If not, you can always file a dispute with your credit card company.
Emma: Thanks, Mark! I feel better about dealing with this now.
Mark: No problem, Emma. Let me know how it goes!
Accuse